Delivery, Returns, and Refunds Policy

This policy applies to all purchases made on itaccessories.co.uk, operated by Group Gear Ltd ("we", "us", "our"). By placing an order with us, you agree to the terms outlined below. This policy does not affect your statutory rights.

PART 1: DELIVERY POLICY

1. Order Processing Time

We aim to process all orders on the same business day after receiving your order confirmation email, excluding weekends and bank holidays. Orders placed after 4:00 pm will normally be processed on the next business day. You will receive another notification when your order has been dispatched.

2. Domestic Shipping Rates and Estimates

We offer the following delivery options within the United Kingdom:

RoyalMail 2nd Class Non Recorded - £1.99 - Delivery aim within 2-3 working days (standard)

RoyalMail 1st Class Non Recorded - £4.99 - Delivery aim next working day (best value)

DPD Next Day (no safe place) - £8.99 - Delivery aim next working day

DPD Pre Noon (no safe place) - £19.99 - Delivery aim next day pre noon (7am - 12pm)

DPD Pre 10:30 (no safe place) - £24.99 - Delivery aim next day pre 10:30 (7am - 10:30am)

Delivery delays can occasionally occur due to factors outside our control (e.g., courier delays, severe weather).

3. How Do I Check the Status of My Order?

When your order has been dispatched, you will receive an email notification from us which will include a tracking number you can use to check its status. Tracking information may take up to 48 hours to become available depending on the courier. If you haven’t received your order within 5 days of receiving your dispatch confirmation email, please contact us at Support@itaccessories.co.uk with your name and order number, and we will investigate it for you.

4. Damaged, Lost, or Stolen Parcels

If your order arrives damaged in transit, please save all packaging materials and damaged goods, and contact us as soon as reasonably possible at Support@itaccessories.co.uk with images of the damage. If your parcel is marked as delivered but you have not received it, or if it is lost in transit, please contact us so we can raise an investigation with the courier – We ask that you notify us within 48 hours where possible to assist with courier investigations. This does not affect your statutory rights.

PART 2: RETURNS & REFUNDS POLICY

1. Unwanted Items (Your Right to Cancel)

Under the UK Consumer Contracts Regulations, you have the legal right to cancel your order and return unwanted goods.

Cooling-off period: You have 14 days from the day you (or a third party nominated by you) receive the goods to notify us that you wish to cancel and return the item.

Return window: Once you have notified us, you have a further 14 days to send the goods back to us.

Condition: To be eligible for a return, you may inspect the goods as you would in a retail store. However, we may make a deduction from any refund for loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Certain products are exempt from cancellation rights once unsealed, including sealed computer software and sealed audio or video recordings. Where such exemptions apply, this will be clearly indicated on the product listing.

Who pays for return shipping? For unwanted items, you are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

2. Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

Within 30 days: If your item is faulty, damaged, or incorrect upon arrival, you have the right to reject the goods and receive a full refund. Where appropriate, we may also offer a replacement at your request. We will cover the cost of return shipping for faulty goods.

Faults appearing after 30 days: If your item develops a fault after the initial 30-day period, you may be entitled to a repair or replacement under the Consumer Rights Act 2015. If a repair or replacement is unsuccessful, you may be entitled to a price reduction or final right to reject the goods for a refund.

Manufacturer Warranties: Many IT accessories come with a manufacturer’s warranty exceeding 6 months your rights under the Consumer Rights Act 2015 exist independently of any manufacturer's warranty. Any manufacturer's warranty is provided in addition to, and does not affect, your statutory rights under applicable consumer protection legislation

3. Non-Returnable Items

Certain types of items cannot be returned under the standard unwanted items policy. These include:

Computer software, audio, or video recordings that have been unsealed.

Customised, personalised, or bespoke goods.

Gift cards

Downloadable software products where download or activation has begun and the customer has expressly acknowledged the loss of their cancellation rights.

4. How to Return an Item

Please do not send goods back before contacting us and obtaining return instructions.

To exercise your right to cancel or initiate a return, please contact our customer service team by email:

1. Email our customer service team at Support@itaccessories.co.uk with your order number, the item(s) you wish to return, and the reason for the return.

2. Upon receiving your request, we will issue an RMA number and provide instructions for returning the goods where appropriate.

3. We strongly recommend obtaining an RMA number before returning goods, as this helps us identify and process your return promptly. Returns received without an RMA may experience delays in processing. Failure to obtain an RMA number will not affect your statutory rights to cancel an order or return faulty goods.

4. Please clearly mark the RMA number on the outside of the returned package. Failure to do so may delay the processing of your return.

5. Where an RMA has been issued, where reasonably possible, we ask that goods are returned within 30 calendar days. This administrative requirement does not affect any statutory rights you may have under applicable consumer protection legislation.

6. Where you arrange the return of goods, you are responsible for ensuring that they are packaged appropriately to prevent damage during transit. This does not affect any rights you may have where we arrange collection or provide a prepaid return service.

Return Address: Group Gear Ltd, Unit 1 Antler Buildings, Bromsgrove Road, Halesowen, West Midlands, B63 3HJ

5. The Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the outcome of our inspection and the status of your refund or other remedy. Where a repair or replacement is provided as the appropriate remedy, a refund may not be available. Where a refund is due, it will be processed and automatically applied to your original method of payment.

Timeline: We will reimburse you without undue delay and no later than 14 days after the day we receive the returned goods, or (if earlier) the day you provide evidence that you have returned them. It may take additional time for your bank or credit card company to process and post the refund to your account.

Original Delivery Costs: If you are returning an entire order under the 14-day right to cancel, we will only refund the standard delivery cost of £1.99. If you opted for enhanced delivery (e.g. Next Day), we will only refund the cost of standard delivery (RoyalMail 2nd Class Non Recorded).

6. Contact Us

If you have any questions concerning our delivery or return policies, please contact us at:

Email: Support@itaccessories.co.uk

Phone: 0121 501 6928

Working Hours: Monday to Friday, 9:00 AM - 4:00 PM

Nothing in this Delivery, Returns and Refunds Policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation.